Customer Experience Specialist - #32954
Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
What you’ll be working on
- Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
- Building relationships with customers from the moment they walk in the door by welcoming them and making sure they’re happy with their experience
- Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
- Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
- Communicating feedback to the team and following up on resolving customers’ pain points
- You have worked in a customer service role for 1-3 years
- You have excellent verbal and written communication skills in English & Arabic. You’re also a fast typer
- You’re passionate about problem solving; you get satisfaction from making people’s lives better
- You’re a people’s person by nature
- You have a deep sense of empathy & drive to resolve customer issues
- You have a calm demeanor when faced with a challenging or stressful situation
- You can organize your time efficiently, and complete tasks in a timely manner
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