Customer Experience Specialist - #32954


Date: 20/10/2021
City: Jidd Ḩafş, Manama
Contract type: Full time

About Calo
Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

What you’ll be working on

  • Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
  • Building relationships with customers from the moment they walk in the door by welcoming them and making sure they’re happy with their experience
  • Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
  • Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
  • Communicating feedback to the team and following up on resolving customers’ pain points

Ideal Candidate

  • You have worked in a customer service role for 1-3 years
  • You have excellent verbal and written communication skills in English & Arabic. You’re also a fast typer
  • You’re passionate about problem solving; you get satisfaction from making people’s lives better
  • You’re a people’s person by nature
  • You have a deep sense of empathy & drive to resolve customer issues
  • You have a calm demeanor when faced with a challenging or stressful situation
  • You can organize your time efficiently, and complete tasks in a timely manner


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