Product Manager, Deposits - #50572

Standard Chartered


Date: 13/01/2022
City: Madīnat ‘Īsá, Southern Governorate
Contract type: Full time
Standard Chartered

Job: Retail Banking Primary Location: Africa & Middle East-Bahrain-Manama Schedule: Full-time Employee Status: Permanent Posting Date: 13/Jan/2022, 4:26:48 AM Unposting Date: 27/Jan/2022, 5:59:00 PM About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base The Role Responsibilities

Strategy

  • Develop and execute strategy in the context of who, where and when to build the liability side of a sustainable balance sheet.
  • Manage and maintain the development of strong and differentiated product proposition and brand identity of all new and existing Deposits products (i.e.CASA, TD, Debit cards/3rd Party Payment).
  • Achieve Deposit Revenue/Balance budget for CPBB–Individuals
  • Understand ALCO dynamics and execute ALCO decision as well as propose for funding support

Business

  • Monitor and manage the portfolio from pricing, client engagement and x-sell perspective
  • Manage the deposit marketing campaigns and related new products / services to maintain the competitiveness of the Bank’s business and growth in deposit balance and revenue
  • Development and management of product propositions, positioning and targeting for building balances, acquiring main bank relationships and deepening relationships in banking portfolio
  • Ensure clear understanding of all Deposit footings, margins, revenue, fees and other KPIs, proactively take measures and actions to meet assigned budget.
  • Maintain strategic relationship with external 3rd party partners as well as digital partners, co-create products if needed.
  • Lead and manage product/business driven projects
  • Improve sales readiness by conducting internal product training, providing multiple marketing collaterals, etc.

Processes

  • To work closely with internal parties, including operations and channels to monitor the end-to-end process and improve customer satisfaction on product and service quality
  • Improve market probe and customer satisfaction, be responsible to optimize end-to-end process and enhance product performance tracking procedure, so as to facilitate proper product program (PPG) management
  • Track and perform analysis on business results and marketing programs / campaigns performance, including fulfilment of promotional offers, logistics design and control
  • Ensure deposit product propositions are implemented in compliance with external and internal regulations & policies i.e operation, credit, reputational, people risk etc.

People and Talent

  • Develop a people culture which encourages and champions change among colleagues in the daily workplace. This will facilitate innovation and improvement with the objective of delivering superior Customer & Frontline experience
  • Coordinate training efforts to promote risk management and compliance culture within the unit. Ensure gaps are identified and staff are suitably trained on operational risk and compliance

Risk Management

  • Collaboratively partner with risk teams to ensure risk management procedures and processes are effectively implemented to operate within operational and credit risk appetite.
  • Develop and Implement appropriate rules and guidelines to ensure that all internal and external – legal, compliance and risk management requirements – are met
  • Work collaboratively with other functions and stakeholders to ensure any audit findings are suitably rectified

Governance

  • Ensure appropriate operational procedures and controls in place to operate within Credit and Operational Risk appetite framework
  • Ensure compliance to internal and external regulations
  • ORF / process universe adoption and governance
  • Ensure complete adherence to Principles & Policy of Treating Customers Fairly
  • Ensure no breach in Data Privacy & Confidentiality

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal:

  • Client Relationship teams for PeB & PRB
  • Segment management teams for PeB & PRB
  • Digital Banking team
  • RFU Unit
  • Wealth Management
  • Country Marketing
  • Country L&C
  • Retail Analytics
  • CEPG
  • HR
  • Country Finance
  • Country, Business & Operational Risk Manager
  • COO and Ops & Tech

External:

  • Advertising & Market research agencies
Our Ideal Candidate
  • Strong interpersonal and communication skills with multicultural awareness and sensitivity and ability to deal with people of all levels
  • Experience in a financial institution, preferably in Retail Clients / Retail Product Management, and/or Marketing with a strong understanding of product design, systems, technology and financials drivers.
  • At least 6 years working experience
  • Strong technical sense and business acumen, self-driven
  • Strong analytical and numerical skills
  • Project management skills/qualifications is a plus
  • Good interpersonal and communication skills: networking, negotiation and influencing
  • A team player with good initiatives & assertiveness
  • Ability to work independently and under tight schedule.
  • Ability to identify need for change, adaptable and flexible in anticipating and realizing market opportunities
  • Proven track record in business goal management
  • A self motivator who is keen on upgrading & improving personal knowledge & skills to meet evolving job requirements.
Apply now to join the Bank for those with big career ambitions To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

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